Salon & Shop Policies

Product Policies

If your product arrives damaged, spilled, or broken and is unusable, please contact our customer service team via email within 3 days of delivery.
Include a detailed description of the issue and clear pictures of the damaged product.
Our team will review your case and respond within 24-48 hours to determine if a refund or replacement is appropriate.

Please allow 3-5 business days for order processing. Once processed, your order will be shipped.
Shipping times may vary depending on your location and the carrier. Tracking information will be provided once your order is shipped.

Pretty Dimples Studios is not responsible for lost or stolen packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

All appointments must be booked in advance. Walk-ins are not accepted at this time.
A non-refundable deposit may be required to secure your appointment. The deposit will be applied to your total service cost.
To maintain a serene and professional atmosphere, we kindly ask that you do not bring any additional guests, including children, unless they are being serviced.
A deposit of $15-$25 may be required to secure your appointment. This deposit will go toward your service and is non-refundable in the event of a no-show or late cancellation.
We accept cash, credit cards, cashapp, & zelle.

Clients arriving 10 or more minutes late will incur a $15 late fee.
If you are more than 30 minutes late, your appointment will be canceled, and a cancellation fee may apply.

We understand that life happens! If you need to reschedule or cancel your appointment, please provide at least 24 hours' notice. This allows us to accommodate other clients.
Cancellations made with less than 24 hours' notice may result in a cancellation fee.

If you are dissatisfied with your service, please notify us before leaving the salon. Adjustments will only be made at the salon’s discretion and must be addressed within 3 days of your appointment.

All prices listed are starting prices. Final pricing may vary depending on factors such as hair length, density, and style complexity. If you require a specific price quote, please contact us before booking.